How to order
International orders are taken by quote. Use the quote section on the product page to send us the part number, quantity, country of delivery and postcode via WhatsApp or e-mail. We will send you a written quote with the price of the parts, the shipping cost, the estimated delivery time and the payment details.
Dispatch time
Orders whose payment has reached our account are shipped once the export documents have been prepared. The shipping date is stated in the quote.
Courier and delivery time
Shipments are sent by tracked international courier. The estimated delivery time depends on the country of delivery and is stated in the quote; customs procedures may extend it. Unless otherwise agreed, delivery takes place no later than 30 days after receipt of payment.
Shipping cost
The shipping cost is calculated from the part's weight, dimensions and country of delivery and is shown separately in the quote. For heavy and bulky parts (radiators, exhausts, frame parts, complete bodywork sets), the shipping cost may exceed the price of the part.
Customs and taxes
Turkish VAT does not apply to the euro prices on the site (export sale). Import VAT, customs duties and the carrier's customs clearance fees in your country of delivery are borne by the buyer and are usually paid to the carrier before or at delivery. The delivery term is DAP (Incoterms® 2020).
Tracking
When your order is shipped, we send you the tracking number by e-mail or WhatsApp. It may take a few hours for the tracking number to become visible in the carrier's system.
When receiving delivery
Check the package when you receive it. If there is crushing, tearing or water damage, tell the courier, take photos and send them to us as soon as possible. We are responsible for transport damage until the part is delivered to you.
Undelivered shipments
If a shipment is returned to us because it was not collected, the recipient could not be found at the address or the import taxes were not paid, the return and re-shipping costs are borne by the buyer.